Shipping Time and Rules

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you choose the warehouse and shipping countries. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

Delivery and Shipping Fee

Shipping and Tax

Orders from oversea warehouse, it will be proceed by express for free and has no import duty worries. Orders from China warehouse, the buyers should pay the shipping fee and finish his or her clearance jobs.

Shipping Notice

For special shipping requests, please contact NOVA3D Support. Please confirm your address before payment. If you enter the wrong address, please contact NOVA3D Support in a timely manner. We will contact logistics personnel to solve the problem. NOVA3D orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

NOVA3D assumes no responsibility for delayed or rejected orders due to the following reasons:

Shipping time might be delayed for 1-5 days for transportation to remote regions.

Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

Shipments that are confiscated or disposed of due to a violation of transportation regulations.

Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

The consignee address is a school, unit, or residential community where the courier has no access.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your NOVA3D account and check “My Orders”

2. Contact NOVA3D Support

Inspection and Sign

As NOVA3D products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact NOVA3D Support.

Once you (or someone else on your behalf) signs for the item, NOVA3D will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact NOVA3D Support within 24 hours after you receive the package so that we can resolve the problem immediately.